Refund policy

Return, Exchange & Refund Policy (English)

We want you to love your purchase! However, if you are not completely satisfied with your order, you may request a return or exchange within 7 days of delivery, subject to the following conditions.

1. Return Conditions

  • Items must be unused, unworn, and in their original condition.
  • All original tags and packaging must be intact.
  • Customers must contact us before sending any item back.
  • Returns will only be accepted after approval from our customer support team.

2. Non-Returnable Items

  • Items purchased on sale are non-refundable and cannot be returned.
  • Sale items are eligible for exchange only in case of a size issue or if the item is received damaged.

3. Damaged or Incorrect Items

  • Any damaged, defective, or incorrect item must be reported within 48 hours of delivery.
  • An unboxing video is required as proof of the issue.
  • After verification, we will arrange a replacement or issue a full refund, including shipping charges.

4. Refunds & Exchanges

  • Refunds will be processed within 2–5 working days after the returned item has been received and inspected.
  • For Cash on Delivery (COD) orders, refunds will be issued through bank transfer, Easypaisa, or JazzCash.
  • Exchanges for size, color, or product changes are available within 7 days of delivery, subject to stock availability.

5. Shipping Charges

  • For regular returns or exchanges, courier charges will be the customer's responsibility.
  • In case of a damaged, defective, or incorrect item, we will cover the return and replacement shipping charges.

6. Order Cancellation

  • Orders can only be cancelled before dispatch.
  • Once an order has been dispatched, cancellation requests will not be accepted.

Need Help?

For return, exchange, or refund requests, please contact our customer support team. We are always happy to help!
Email: moomoochamp98@gmail.com | Phone/WhatsApp: 03141006102

Return, Exchange aur Refund Policy (Roman Urdu)

Hum chahte hain ke aap ko apni purchase pasand aaye! Lekin agar aap apne order se puri tarah mutmain nahi hain, to aap delivery ke 7 din ke andar return ya exchange ki request kar sakte hain, neeche di gayi sharait ke mutabiq.

1. Return ki Sharait

  • Items istemal na kiye gaye hon, pehne na gaye hon, aur apni asal halat mein hon.
  • Tamam original tags aur packaging mehfooz honi chahiye.
  • Koi bhi item wapas bhejne se pehle customers ko hum se rabta karna zaroori hai.
  • Returns sirf hamari customer support team ki approval ke baad hi qabool kiye jayenge.

2. Non-Returnable Items

  • Sale mein khareeday gaye items non-refundable hain aur wapas nahi kiye ja sakte.
  • Sale items sirf size ke masle ya item damaged milne ki surat mein exchange ho sakte hain.

3. Damaged ya Ghalat Items

  • Koi bhi damaged, kharab ya ghalat item delivery ke 48 ghanton ke andar report karna zaroori hai.
  • Masle ke saboot ke taur par unboxing video lazmi hai.
  • Verification ke baad hum replacement arrange karenge ya shipping charges samet poora refund denge.

4. Refunds aur Exchanges

  • Wapas kiya gaya item receive aur inspect hone ke baad refund 2–5 working days mein process kiya jayega.
  • Cash on Delivery (COD) orders ke refunds bank transfer, Easypaisa ya JazzCash ke zariye diye jayenge.
  • Size, color ya product change ke liye exchange delivery ke 7 din ke andar available hai, stock ki dastiyabi ke mutabiq.

5. Shipping Charges

  • Aam returns ya exchanges ke liye courier charges customer ki zimmedari hongi.
  • Damaged, kharab ya ghalat item ki surat mein return aur replacement ke shipping charges hum ada karenge.

6. Order Cancellation

  • Orders sirf dispatch hone se pehle cancel kiye ja sakte hain.
  • Order dispatch hone ke baad cancellation ki request qabool nahi ki jayegi.

Madad Chahiye?

Return, exchange ya refund ki request ke liye hamari customer support team se rabta karein. Hum hamesha aap ki madad ke liye haazir hain!
Email: moomoochamp98@gmail.com | Phone/WhatsApp: 03141006102